Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Yes, you can cancel or modify your order within 24 hours of placing it. Please contact us immediately for any changes.
We accept all major credit cards and payments through Stripe for a secure checkout experience.
Check your spam or junk folder. If you still can’t find it, please get in touch with us with your name and order details, and we’ll assist you.
We accept returns within 30 days of purchase. Items must be unused, in original packaging, and in resellable condition.
To initiate a return or exchange, please get in touch with our customer support with your order number and reason for return. We will provide instructions on how to proceed.
Yes, we offer free returns.
Once we receive the returned item, it takes 5-7 business days to process the refund. The refund will be credited to your original payment method.
Yes, you can exchange an item for a different size or color if it is in stock. Please contact us to check availability and start the exchange process.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return policy on opened items, as long as they are in original condition.
Please contact us within 7 days of receiving your order, and we will arrange a replacement or refund.
Please contact us immediately, and we will arrange for the correct item to be sent to you.
Please mail your authorized return to the address provided in your return instructions email.
Please contact us as soon as possible, and we will assist in correcting the shipping address before the order is dispatched.
Orders can be changed or canceled within 1 hour of submission, as long as they haven’t been processed or shipped.
Yes, you can pre-order sold-out items, and we will notify you once they are back in stock.