Effective Date: 19/02/2025
At KitchenGO.co.uk, we appetite you to be absolutely annoyed with your purchase. If you are not blessed with your order, you may acknowledge it following UK customer rights. This action outlines our acknowledgment and acquittance process.
1. Your Right to Cancel
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 30 days from the date you receive your goods. To cancel, please contact us at [insert email] or use our return request form.
2. Returns Eligibility
To be acceptable for a return:
- The account charge be unused, in its aboriginal packaging, and in resalable condition.
- You charge acknowledgment the account aural 30 canicule of advice us of your acknowledgment request.
- Perishable, personalized, or hygiene-related items (e.g., opened kitchen appliances) cannot be alternate unless faulty.
3. How to Return an Item
- Contact our support team at support@kitchengo.co.uk or log in to your account to request a return.
- Securely package the item and include your order number inside the parcel.
- Send the return to our UK return address (provided upon request).
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
4. Refund Process
- Once we receive and inspect your return, we will process your refund within 7 business days.
- Refunds will be credited to your original payment method.
- If an item is returned in a non-resalable condition, we may deduct a reasonable fee from your refund.
5. Warranty
Most products purchased from KitchenGO.co.uk come with a 1-year warranty covering manufacturing defects. If your product develops a fault within this period, please contact us for a repair, replacement, or refund where applicable.
6. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 30 days for a full refund or replacement. We will cover the return shipping costs for such cases.
7. Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.
8. Contact Us
- By email: support@kitchengo.co.uk
- By visiting this page on our website: https://kitchengo.co.uk/contact-us
- By phone number: +44 7722031223
- By mail: 12a Finsbury Square
This policy complies with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations.